3/27/2023 0 Comments Synergy spaI looked for the manager so I could tell her about how I was disappointed with my experience, but she was gone. When we got out, the spa was closed, so we put all our clothes back on our oily bodies. He was very light with her because I think he knew she wasn't comfortable with a male masseuse. We were both a bit uncomfortable with the situation but it ended up fine. She then realized the couple's room is empty and very generously allowed us the opportunity to set foot inside the hallowed halls of the couple's room. She was so demeaning to me and said the price of the couple's massage like it was something way above me (It was like $30 more than the $220 I was already paying). We are closing soon and you need to go with them". "You did not order a couple's massage, that's completely different, that's 840 sheckles! There's a hot tub, wine, no! You are wasting your time and I pay the masseuse's by the hour. The manager said that's not what I asked for and that the lady at the front desk is a very nice lady so I'm sorry you misunderstood. This was definitely not what I asked for so I went back to the lady at reception to tell her we have a couple's massage, and she again redirected me to the manager who had been nasty to me earlier. I felt like I was being screamed at by the school principal and I felt angry and very much not relaxed, but I paid $220 for this so I held back my anger and told my girlfriend she has to have a random man massaging her.Īnyways, we start to go to the rooms, and my guy leads me to a room with one bed, while the other guy was leading my girlfriend to another private room. The manager told me that I knew what I was getting and I need to stop, and the clock is ticking and she pays the masseuse's by the hour and, I need you to go relax now! She didn't feel very comfortable with that so I asked up front to switch to a female masseuse, and the receptionist, who was very sweet, asked the manager. Then another older man came out and it was clear he would be my girlfriend's masseuse. One guy came out and it was clear that he would be mine. My girlfriend and I were very excited to get tea and relax. I got there and the facilities were beautiful, amazing pool, coffee, and tea. I called over the phone to make an appointment and the woman didn't speak English well but she understood I said couple's massage and she asked me if I wanted combination, swedish, etc. Went to Synergy Spa for a couple's massage with my girlfriend during my vacation in Ein Gedi. One of the worst customer service experiences I've ever had.
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